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How do I setup my remote control ?

Verify the remote is a DISH Network remote. Look for the DISH Network logo on the bottom of the remote and Mode buttons or lights at the top.
Look up the Code(s) for the piece of equipment you are trying to address. If the equipment is not listed or a Power Scan is desired click here.
Press and hold the correct Mode button (about six seconds) until all mode button backlights come on, then release.
Use the number buttons to enter the three digit number (four digit for AUX mode) corresponding to the equipment. The light will blink off after each digit is entered and then return to a steady light.
Press the POUND (#) button. If the code entered is valid for the remote, the mode light flashes three times.
To verify the code works, press the mode button. Then try several different functions for that equipment. Some codes may provide partial function, or respond differently than the button's titled function. Try the other codes listed for that device until you find one that offers more complete functionality.
Store the remote code for future use.
If the remote still does not operate the device, perform the Power Scan. If still no operation, it may not be compatible with that piece of equipment.
click here for codes tech.dishnetwork.com/departmental_content/TechPortal/content/tech/remotes/TechRemo5.3Code.shtml

Black, Blue, or Snowy Screen

Is your receiver powered on?

Make sure the satellite receiver (aka set-top box), TV, and any home theatre equipment are plugged in and powered on.

Are your cable connections secured?

Check to make sure all cables to the receiver and TV are connected securely.

Check your channel/input:

If TV1 (the TV that has a DISH receiver in the same room) is having the problem, try changing the TV channel to 3 or 4 using your TV remote. If problem is fixed, press the "SAT" button on your DISH remote. This button needs to be pressed to change your DISH Network channels and not your TV channels.

If that does not work, try changing your input/source on your TV. Using your TV or your TV remote, press the button that changes the input or source on the TV (this is the button that allows you to switch from DISH programming to your DVD player, for example). Cycle through the inputs/sources until you see DISH programming. If problem is fixed, press the "SAT" button on your DISH remote.

If TV2 (the TV that does not have a DISH receiver in the same room) is having the problem, try changing the TV channel to 60 or 73 using your TV remote. If problem is fixed, press the "SAT" button on your DISH remote. This is the button that needs to be pressed to change your DISH Network channels and not your TV channels. To avoid getting off channel in the future, make sure that you press the "SAT" button each time you want to watch DISH programming.

If that does not work, try checking the modulator settings on your DISH receiver. Go to the room where TV1 is located. Turn on TV1. Using your DISH remote, select "Menu," then press numbers 6, 1, and 5. This takes you to the modulator screen. Write down the channel number listed below the line "TV 2 Out." Walk back to TV2, and, using your TV remote, change the TV channel to the number you wrote down from the modulator screen. If problem is fixed, press the "SAT" button on your DISH remote.

If still not working, go back to TV1 and return to the modulator screen. Using your DISH remote, select "Menu," then press numbers 6, 1, and 5. Change the "TV 2 Out" mode setting from "Air" to "Cable" or "Cable" to "Air" on the modulator screen. Write down the new channel number listed below the line "TV 2 Out." Walk back to TV2, and, using your TV remote, change the TV channel to the new number you wrote down from the modulator screen. If problem is fixed, press the "SAT" button on your DISH remote.

PLEASE DO NOT CHANGE "TV1 Out" SETTINGS IN THE MODULATOR SCREEN.

Reset your Receiver:

Power off the receiver and unplug it from the electrical outlet. Wait 15 seconds, plug the receiver back into the electrical outlet, and power the receiver on.

If the problem has not been fixed, please try our Live Chat so one of our highly-trained agents can further assist you.

Remote Not Responding to Receiver/Loss of Functions

Are there fresh batteries installed?

If a red light on the top of the remote lights up, the batteries should be working. If not, replaces the batteries.

Is the remote in SAT mode?

The remote control will only operate the receiver when in "SAT" mode. The remote's "mode" will light up each time you press a button on the control. Ensure the remote control is in "SAT" mode. If it's not, press the "SAT" button now on the top left of the remote.

Do you have a line of sight?

Check the line of sight to the IR sensor on the front of the receiver (reference receiver images if needed). Ensure there are no obstructions and within 10 feet of the receiver.

Is your remote programmed to your TV/Receiver?

Follow these instructions to address your remote to:

Your Receiver

Your TV, DVD player, stereo, or other equipment

If the problem has not been fixed, please try our Live Chat so one of our highly-trained agents can further assist you.

Remote Changing Both TV's

Verify that you are in Dual Mode
If the mode light on the front of the receiver is lit under Single and needs to be changed to Dual:
1. Press the Mode button on the front of the receiver. The light should now be under Dual.
2. TV2 may automatically change to a different channel.
Is the correct remote being used?
1. Power the receiver off from the front panel.
2. Press the Up arrow button on the front panel of the receiver.
Contact Us

If the problem has not been fixed, please try our Live Chat so one of our highly-trained agents can further assist you.